Last updated: 2 July 2026

At KNOP, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how KNOP (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, contact us or use our services.

KNOP is a New Zealand business providing digital data, reporting and marketing performance services.

Information We Collect

We only collect information that is reasonably necessary to provide our services and operate our business.

Depending on how you interact with us, we may collect:

  • Your name
  • Company name
  • Job title
  • Email address
  • Phone number
  • Information you provide through contact forms or emails
  • Project information and business requirements
  • Website usage information such as browser type, device information, pages visited and referral source

We ask that you do not send sensitive personal information unless it is specifically requested as part of our services.

How We Collect Information

We collect information when you:

  • Complete a contact form
  • Contact us by email or phone
  • Request a proposal or quote
  • Engage us to provide services
  • Visit our website
  • Interact with our advertising or social media content

Where appropriate, we may also receive information from third parties that you authorise us to work with, such as your CRM, analytics, advertising or reporting platforms.

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Communicate with you
  • Prepare proposals and agreements
  • Deliver our services
  • Improve our website and services
  • Measure the effectiveness of our marketing
  • Meet our legal and accounting obligations
  • Send occasional business updates where permitted by law

We will never sell your personal information.

Analytics, Cookies and Advertising

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

We may use services such as:

  • Google Analytics
  • Google Tag Manager
  • Google Ads
  • Meta
  • LinkedIn
  • Microsoft Clarity
  • Other analytics or advertising platforms that support our business

These platforms may collect information such as your IP address, browser type, pages visited, device information and interactions with our website.

This information helps us:

  • Understand website performance
  • Improve user experience
  • Measure advertising effectiveness
  • Show relevant advertising to previous website visitors

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Marketing Communications

If you contact KNOP or enquire about our services, we may occasionally send you information relevant to our business or services.

You can unsubscribe from marketing communications at any time.

We will continue to send essential communications relating to enquiries, projects or invoices where necessary.

Sharing Information

We only share personal information where it is necessary to operate our business or deliver our services.

This may include trusted providers of:

  • Website hosting
  • Email services
  • Cloud storage
  • CRM software
  • Accounting software
  • Scheduling software
  • Analytics and reporting platforms

We may also share information where required by law or where you have authorised us to do so.

Some service providers may store information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is protected.

Client Data

As part of our services, clients may provide access to websites, analytics platforms, CRM systems, advertising accounts or other business systems.

KNOP only accesses and uses this information for the purpose of providing the agreed services and treats all client information as confidential.

Data Security

We take reasonable technical and organisational measures to protect personal information from loss, unauthorised access, misuse or disclosure.

While we work to protect your information, no online service can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide our services, meet legal obligations and maintain appropriate business records.

When information is no longer required, it is securely deleted or anonymised where practical.

Your Rights

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

If you have concerns about how your information has been handled, please contact us first so we can work to resolve the issue.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

KNOP
Email: [email protected]
Wellington, New Zealand

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.

The latest version will always be published on this page.