Last updated: 2 July 2026

Welcome to the KNOP website.

These Website Terms of Use (“Terms”) apply to your use of this website and any information, content, forms or materials made available through it. By accessing or using this website, you agree to these Terms.

In these Terms, KNOP, we, us and our means KNOP, a New Zealand business providing digital data, reporting and marketing performance services.

1. Website Purpose

This website is intended to provide general information about KNOP, our services and our approach to digital data, reporting, digital audits and marketing performance.

The content on this website is provided for general informational purposes only. It is not intended to be legal, financial, accounting, technical or business advice tailored to your specific circumstances, and it should not be relied on as a substitute for professional advice or a formal engagement with KNOP.

2. No Client Relationship Created by Website Use

Using this website, contacting KNOP through the website, or receiving information from KNOP through the website does not by itself create a client relationship.

A client relationship with KNOP will only arise when both parties agree to the scope of work and commercial terms, whether through a proposal, statement of work, signed agreement, accepted quote, email confirmation or other written arrangement.

3. Services and Proposals

Any services provided by KNOP, including digital data, reporting, dashboards, audits, analytics, digital strategy or marketing performance work, are subject to separate commercial terms agreed between KNOP and the client.

Website content, service descriptions, case studies, examples or general commentary do not form a binding offer to provide services on any particular terms.

If there is any inconsistency between these Terms and a separate written agreement or proposal between KNOP and a client, the separate written agreement or proposal will prevail to the extent of that inconsistency.

4. Accuracy of Website Information

We aim to keep the information on this website accurate, current and useful. However, we do not guarantee that all website content will always be complete, accurate, current or suitable for your particular circumstances.

Digital platforms, privacy requirements, reporting tools, analytics products and advertising systems change frequently. As a result, website content may become outdated or may not reflect the latest changes to third-party platforms, laws, market conditions or best practice.

You are responsible for assessing whether information on this website is relevant to your circumstances before relying on it.

5. No Guarantee of Results

KNOP provides professional services designed to improve digital data quality, reporting, marketing visibility and performance. However, we do not guarantee any specific business outcome, including:

  • increased revenue;
  • a particular number of leads or sales;
  • specific advertising performance results;
  • improved search rankings;
  • complete accuracy of third-party platform data; or
  • uninterrupted performance of any third-party platform, tool or integration.

Business results depend on many factors outside our control, including your internal processes, market conditions, customer behaviour, competition, advertising spend, sales capability, data quality, website performance and third-party platform changes.

Any examples, scenarios, projections or case studies on this website are illustrative only and should not be interpreted as a promise of future results.

6. Third-Party Platforms and External Services

Our services and website content may refer to or involve third-party platforms, products or services, including analytics, CRM, advertising, reporting, e-commerce or marketing technology providers.

Examples may include Google Analytics, Google Ads, Meta, LinkedIn, HubSpot, Salesforce, Power BI, Tableau, Shopify, WordPress and similar platforms.

KNOP does not own or control these third-party services and is not responsible for:

  • the availability, functionality or security of third-party platforms;
  • changes made by those platforms;
  • platform outages, data loss or reporting discrepancies;
  • changes to pricing, features, APIs, policies or integrations;
  • decisions made by those providers about your account, website, campaigns or data; or
  • any loss or damage arising from your use of those third-party services.

Your use of any third-party platform is subject to that provider’s own terms, policies and security practices.

7. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to KNOP and is protected by copyright and other intellectual property laws.

This includes, without limitation:

  • website copy and written content;
  • service descriptions;
  • graphics, branding and design elements;
  • page layouts, structure and presentation;
  • downloadable resources and templates; and
  • KNOP’s methodologies, frameworks, know-how and internal processes.

You may view and print website content for your own internal business use, provided you do not remove copyright or proprietary notices.

You must not copy, reproduce, republish, distribute, adapt, modify, sell or exploit website content for commercial purposes without KNOP’s prior written permission.

8. Intellectual Property in Client Work

Unless otherwise agreed in writing, KNOP retains ownership of its pre-existing materials, methodologies, frameworks, templates, tools, know-how and working processes used in delivering services.

Subject to payment of all fees due, clients may use final deliverables created specifically for them for their own internal business purposes, unless otherwise agreed in writing.

Nothing in these Terms transfers ownership of KNOP’s background intellectual property, proprietary methods or reusable frameworks.

Client-owned data, branding and materials remain the property of the client or their licensors.

9. Acceptable Use of This Website

You must use this website lawfully and in a way that does not interfere with its operation or the rights of others.

You must not:

  • use this website for any unlawful, fraudulent or harmful purpose;
  • attempt to gain unauthorised access to the website, server or related systems;
  • introduce malware, malicious code or other harmful material;
  • interfere with the website’s operation, security or availability;
  • scrape, harvest or systematically collect website content or data without permission;
  • use the website in a way that could damage KNOP’s reputation or systems; or
  • impersonate another person or submit false or misleading information through contact forms.

10. Enquiries and Information You Provide

If you submit an enquiry, request a proposal or otherwise provide information through this website, you agree that:

  • the information you provide will be accurate and not misleading to the best of your knowledge;
  • you have the authority to provide that information where it relates to a business or organisation;
  • you will not provide confidential or sensitive information unless it is reasonably necessary and appropriate for the enquiry or project; and
  • KNOP may use the information you provide to respond to your enquiry, assess service suitability and communicate with you about your request.

Our collection and use of personal information is also governed by our Privacy Policy.

11. Client Responsibilities During Service Delivery

Where KNOP is engaged to provide services, the client is responsible for:

  • providing timely, accurate and complete information reasonably required for the project;
  • ensuring KNOP has appropriate access to relevant systems, platforms, accounts and stakeholders where needed;
  • reviewing deliverables, recommendations or reports within a reasonable timeframe;
  • making business decisions based on their own assessment of risk, legal obligations and commercial priorities; and
  • maintaining appropriate permissions, licences and contractual rights in relation to third-party platforms and data provided to KNOP.

KNOP is not responsible for delays, issues or limitations caused by incomplete information, delayed approvals, restricted access, third-party platform limitations or circumstances outside our reasonable control.

12. Confidentiality of Client Information

KNOP will treat non-public client information provided in connection with a project as confidential and will use it only for the purpose of providing the agreed services, unless disclosure is required by law or authorised by the client.

This clause does not apply to information that is publicly available, already lawfully known to KNOP, independently developed by KNOP without reference to the client’s information, or lawfully received from another source.

13. Limitation of Liability

To the maximum extent permitted by law, KNOP excludes all liability for any loss, damage, cost or expense arising from or in connection with:

  • your use of, or reliance on, this website or its content;
  • interruptions, errors or unavailability of the website;
  • the acts, omissions or failures of third-party platforms or providers;
  • inaccuracies in data supplied by clients or third parties; or
  • decisions made by you or your business based on website content, reports, recommendations or data analysis.

To the maximum extent permitted by law, KNOP will not be liable for any indirect, consequential, incidental or special loss, including loss of revenue, profit, business opportunity, data, goodwill or anticipated savings.

Where liability cannot be excluded, KNOP’s total liability in connection with this website or any related services will be limited to the amount paid by the client to KNOP for the relevant services giving rise to the claim, or if no services have been paid for, NZD $100.

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under New Zealand law.

14. Links to Other Websites

This website may include links to third-party websites or services for convenience only.

KNOP does not endorse, control or accept responsibility for the content, accuracy, availability, privacy practices or terms of any third-party website.

If you access a third-party website through a link on this website, you do so at your own risk.

15. Website Availability

We may update, change, suspend or remove any part of this website at any time without notice.

We do not guarantee that the website will always be available, secure or free from errors, viruses or interruptions.

You are responsible for using appropriate security, antivirus and backup measures when accessing websites and digital services generally.

16. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

By using this website, you acknowledge that you have had the opportunity to review our Privacy Policy.

17. Changes to These Terms

KNOP may update these Terms from time to time by publishing a revised version on this website.

The updated Terms will take effect from the date they are published unless stated otherwise. Your continued use of the website after updated Terms are published constitutes acceptance of those updated Terms.

18. Governing Law

These Terms are governed by the laws of New Zealand.

Any dispute arising in connection with these Terms or the use of this website will be subject to the non-exclusive jurisdiction of the courts of New Zealand.

19. Contact

If you have any questions about these Terms, please contact:

KNOP
Email: [email protected]
Wellington, New Zealand